Although
the terms “goals” and “objectives” are often used interchangeably, there is a
difference between them:
Goals
•General
•Intangible
•Broad
•Abstract
•Strategic—long-range direction,
set by senior management
Objectives
•Specific
•Measurable
•Narrow
•Concrete
•Tactical—short-range,
set by managers to support the accomplishment of goals
we set SMART Objectives:
S Specific
M Measurable
A Achievable
R Realistic
T Time-oriented
Specific objectives are:
•Concrete
•Detailed
•Focused
•Well-defined
•Straightforward
•Action-oriented
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